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FRANCO GABRIEL SUAREZ
Help Desk Analyst and Programmer

Just download my CV and get to know me more


About me



2019

High School Graduation

In 2019 I graduated from high school, with a focus on Social Sciences. I was characterized by having a very good academic performance, becoming a teaching assistant to the secondary school principal, in the sociology department. Although I have always been passionate about the exact and natural sciences, I chose social sciences to learn about human behavior in the context of society. To complement my knowledge, in my student career, I took a one-year course at Asociación Educar, on Neurobiology and neuronal plasticity: the bases of human ethology.

2020

Pandemic and First Job

During the COVID-19 pandemic I found my first job in customer service: I worked in a greengrocery. Although it was quite hard work for me, I realized that my strength is interpersonal relationships. I excelled in customer service, building customer loyalty and, in some cases, forming friendships. It was at this point where I decided to enter the field of sales.

2021

SALESMAN AT RAILCOM SRL - BANCO GALICIA

I found my first job in a company at Railcom SRL, a financial trading company. There I met great sales mentors, where they taught me how to sell face to face to small and medium-sized SMEs, services from Banco Galicia, all according to the client's banking scoring./p>

2022

Salesman - Guru Soluciones

After venturing into the sale of other services, I started working as a digital marketing advisor at Gurú Soluciones, formerly known as Páginas Amarillas, Yellow Pages. Unlike Railcom, sales were through callcenter, where it had to contact small and medium-sized SMEs that had left their data to be contacted and advised on digital marketing services.

2022 - Present

Analyst Help Desk - Guru Soluciones

Since I am studying systems engineering, the company offered me to move into the systems area, as a Analyst Help Desk. This change was crucial to define my technical profile in what I specialize in, and to form good ties with the majority of the company's employees.

2023 - Present

Freelance at Nexus Spanish

I am currently developing all the necessary systems for a fledgling Spanish academy for foreigners.



Elicitation of requirements

System usage and functionality assessment


In line with my progress in university studies, I was assigned requirements engineering work at Guru, where I interview several users from different areas of the company to see and analyze their needs regarding the use and functionality of the many systems that we count. Based on what they tell me, I create, with Software CASE Tools use case diagrams, process diagrams, and class diagrams, in order to present them to management and the production area to see what decision should be made.



This is where I work every day!

WHAT ARE MY TASKS?

I currently work as a Help Desk Analyst, in line with my progress in my university studies. My tasks involve analyzing incidents and resolving them, providing support for applications, hardware, and Windows for users, and communicating internally about the incidents. I also develop executable files and oversee physical assets in the offices located in Argentina and Chile.

Hardware issues

I check and repair desktop and laptop computers that have hardware or software issues. On the other hand, I also deal with some hardware issues, whether it be the servers in the data center or the configuration of the office televisions.

Technical support at conferences

As a technical support professional, I specialize in providing technical assistance during conferences and company meetings. My goal is to ensure that all technologies and systems operate smoothly to facilitate communication and collaboration.

Coffee time

In those morning coffee talks, we share both work and personal topics, which helps us understand each other better and strengthen communication and unity in the team.

Computer Assembly

Building custom PCs for my clients means they get high-performance computers that fit their needs, and that translates to happier, more productive clients.

This is where I study!


Engineering Informatics Systems

I'm almost finish my second year in the Systems Engineering degree,, approaching the intermediate degree. During this period, I have gained fundamental knowledge in a variety of computer-related areas. I have explored topics ranging from operating systems to systems development methodologies and software architecture and development. In addition, I have developed programming skills in the .NET framework, using C#, which has provided me with a good foundation for my profesional development.

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